User profile for user: Flange56
Flange56 Author
User level: Level 1
4 points

Apple Insurance

I have paid apple care plus theft and loss for over a year now for my sons iPhone 14 Pro. He lost the phone and we have looked for it several weeks but unable to find it. I blacklisted the imei with my network provider . I rang Apple to make a claim but was told I cannot claim as find my phone not on. The phone was lost in June so will be dead now for sure as well as blacklisted. Due to this I cannot claim!!! My son asked the question to apple support advisor so if phone list n someone has picked it up , they can connect it to Mac and clear /reset phone removing location apps. The advisor advised that you cannot claim. So I need to escalate this and need an email address to do so . As it is the Apple insurance is not worth it in this instance!!!! Does anyone have an email address I can contact. Many thanks

Posted on Sep 6, 2024 12:46 PM

Reply
Question marked as Top-ranking reply
User profile for user: varjak paw
varjak paw
User level: Level 10
182,686 points

Posted on Sep 6, 2024 1:00 PM

There is no email address I know of that you can use. Apple's terms for AppleCare+:


https://www.apple.com/legal/sales-support/applecare/applecareplus/2309/230912_applecareplus_us_tl_disclosures_ny.pdf


do say that to make a claim for theft or loss, you must have had Find My (and hence Activation Lock) set before the phone went missing. So if you did not, there would appear to be nothing Apple will do for you. Perhaps you can claim the theft through your homeowner's insurance.


Regards.

View in context

Similar questions

3 replies
Question marked as Top-ranking reply
User profile for user: varjak paw
varjak paw
User level: Level 10
182,686 points

Sep 6, 2024 1:00 PM in response to Flange56

There is no email address I know of that you can use. Apple's terms for AppleCare+:


https://www.apple.com/legal/sales-support/applecare/applecareplus/2309/230912_applecareplus_us_tl_disclosures_ny.pdf


do say that to make a claim for theft or loss, you must have had Find My (and hence Activation Lock) set before the phone went missing. So if you did not, there would appear to be nothing Apple will do for you. Perhaps you can claim the theft through your homeowner's insurance.


Regards.

Reply
User profile for user: Lawrence Finch
Lawrence Finch
Community+ 2026
User level: Level 10
230,760 points

Sep 6, 2024 12:59 PM in response to Flange56

Find My was not turned on when it was lost. That is a requirement for AppleCare+ insurance. This has nothing to do with whether it can or cannot be located; if Find My was on it would appear in https://icloud.com/find, even if it wasn’t powered on. Since it doesn’t appear there Find My was not enabled at the time it was lost. And no, someone who finds it cannot disable Find My. Even factory resetting the phone does not turn off Find My. Only the person who turned it on can disable it.

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple Insurance

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up