Since installing the latest iPhone and mac updates yesterday (December 14, 2023) the iPhone sync to my laptop just stalls. The finder says it has backed up but is delayed syncing, the menu bar app does not recognise the backup.
[Re-Titled by Moderator]
For what it's worth, I've updated to Sonoma 14.2 on iMac and iOS 17.2 on my iPhone and am having the same problem you've all discussed. A sync hangs in Step 3 of 5 (Preparing to Sync). Following your suggestions, I ran a backup and sync with "Show this iPhone when on Wi-Fi" set to On, "Automatically sync this iPhone when connected" set to Off, and used a cable to connect my iPhone to my iMac.
Once the sync hung up in Step 3, I opened the Activity Monitor and located the MDCrashReportTool process. I first tried to stop it by highlighting the process, clicking the Stop menu icon, and selecting "Quit" from the pop-up menu, but it did not stop. So, I selected the "Force Quit" option in the Stop pop-up menu. The MDCT terminated and my sync immediately finished Steps 4 and 5. My newly updated playlists were synced as I hoped when I checked them after.
Clearly, this is not ideal to do every time we want to sync, but it did work tonight. Perhaps this will help someone.
While researching the sync stalling issue, I performed a one word search for MDCrashReportTool. I am saddened to say this specific sync issue has been reported within the Apple Community as far back as 15 years ago!
I have just tried your suggestion, and it worked! Thank you. Clearly this is not a long-term solution, as Ron NJ pointed out this has been reported for many years, however a short-term fix will do for now.
Great work!
Derek Cassells
I'm having the same issue. I am glad I am not the only one having this issue. I am on Mac High Sierra and using an Iphone 13 Pro Max on IOS 17.2.1. Is there anyway to actually fix this issue, or is it something I'll have to wait for?
Derek,
Hopefully someone comes through with a "true solution". Hang tough!
-R.
Dear Ron
Thank you for your good wishes. Here's hoping.
Best wishes
Derek
To clarify my message of December 15, 2023 5:55 PM...
While a backup via WiFi was successful, running SYNC via WiFi still stalls as it did connected via USB.
Just about to try this — thank you!
Thanks. I see, Apple must work on it. Sync is worth more.
I don't think that renaming is a wise choice, btw I can only see the MDC when I start sync
Since updating (14.3 and then 14.4) sync works as it used to.
Since installing the latest iPhone and Mac updates, my iPhone sync to my laptop just stalls. Canc
