The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
No backups have been saved on my PC. I deleted all files in the Lockdown folder as this was advised in another article. I've re-booted all devices with no luck. Button is NOT greyed out. Status shows no backups on PC
iPhone 15 Pro, iOS 17
Another person suggested that I delete MDCrashReport from the Task Manager when syncing my phone to my PC. If I do this after step 2 in the sync process, it does create a back up to my PC and then allows iTunes to sync. It's a simple, yet effective work around.
ellab318 wrote:
Another person suggested that I delete MDCrashReport from the Task Manager when syncing my phone to my PC. If I do this after step 2 in the sync process, it does create a back up to my PC and then allows iTunes to sync. It's a simple, yet effective work around.
Thanks for sharing.
tt2
You may fare better by reverting to the previous build. See Troubleshooting issues with iTunes for Windows updates - Apple Community. Download links at the very bottom of the page.
tt2
When I click the Back Up Now button to back up to my PC nothing happens. This issue just started today. I reinstalled iTunes yesterday due to another issue. I have an iPhone 15 Pro and XS. Same issue with both devices
