How do I get Apple to refund me my money?
Sorry for the long story, but I want you readers to have ALL the information. I am a disabled teacher and my 2 grand babies live with my husband and I. My oldest grand baby just turned 5 and he is very very smart with technology. I have never had anything locked on purchasing stuff, because I don’t go anywhere, and it’s just been my husband and I. I was extremely surprised when I saw my bank account and saw the purchases my grandson make from Monopoly Go. Yes he did use my game, but not once have I ever purchased anything for a game. I don’t believe in it. Apple did refund me my money that. Here is the problem:
I changed my credit card from my debit card to an actual credit card that had just a little bit of money on it in case this would happen again BEFORE I had a chance to learn how to protect my phone, iPad, and my other iPhone that can be used as an iPad. I would also have to go into each item and change the settings. It was during that time that he did go onto my phone and try to make a purchase and thankfully my card declined it because they thought it was fraudulent. I told the credit card company that it wasn’t me and they kept the charge as declined. Once I had all of my Apple devices set up for him, I changed my payment method back up to my original form of payment and Apple sent the charge through that was originally declined. The problem here is 2 things: #1 he never received anything because it was declined, #2 he is still a minor. I have requested a refund, disputed their decision and explained this to them and they still aren’t giving me back my money. We are talking about $116, on ONE purchase!!!! I have no idea what it even for other than Monopoly!! There is also another one that goes with it as well!!! How do I get Apple to refund me this money! I’m not sure if I’m not explaining this properly. I have no idea how to get ahold of an actual person to talK to with Apple. I just want my money refunded to me. He’s a 5 year old boy who’s coming out of a bad situation.
[Re-Titled by Moderator]
iPhone 13 Pro, iOS 17
