How to recover accidentally overwritten photo file on iCloud files drive?

I accidentally edited a photo on my phone that was in "files" i.e. iCloud drive and clicked done without thinking and it overwrote the photo. How can I get the photo back? Apple support does not seem to be able to help me and wants to turn me over to senior support which I don't have high hopes for nor the time for.


Is there seriously no way to recover old versions of files in iCloud Drive / "files" on an iPhone?


If there is no way to do this, it seems absolutely incompetent of Apple. Why do I pay for cloud backup then? No "undo"? How lazy are they.


[Re-Titled by Moderator]

iPhone 13 Pro Max

Posted on Dec 16, 2023 7:38 PM

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Question marked as Top-ranking reply

Posted on Mar 31, 2024 4:16 AM

celean: Was this file ever on a Macintosh computer even if it is in iCloud files? If so, you can use Time Machine to retrieve it, as with the prior version of any file. For example, for a photo, open it on your Mac with Preview from Finder, go to File from the menu at the top, pick Revert to..., and you will be able to find the previous versions.


If the file was never on a Mac, there is no way to recover prior versions.


LD150: I don't think this is useful, because there is no reason one ought not 1) store images of some sort or origin on your iCloud drive (as one might on their Macintosh) and 2) view them from the Files app on your phone. That the built-in image viewer in the Files app can accidentally edit and overwrite an image just by making the gestures to pan and zoom is a severe defect in the software that Apple must address. I assume celean here as any anyone else did not intend to edit the photo, the Files app merely decided to do so based on confusion about pan and zoom gestures, and there was no option other than "Done", no "Cancel", no nothing.


Apple: PLEASE FIX THIS.

41 replies

Dec 19, 2023 2:01 AM in response to LD150

I didn't intentionally edit the file. I viewed it. By the "intended" means". As in I touched the filename to look at it. Apple makes it difficult or impossible to add such photos to your library anyway, but I wanted it in icloud files.


Then the "viewer" started editing the photo through some combination of touches/swipes. Then I clicked "done" just wanting it all to go away not understanding that in phonespeak/applespeak "done" means "save" not "done".


Seems like victim-blaming here when there should simply be some user accessible file history to icloud drive, obviously.

Dec 19, 2023 6:31 AM in response to LD150

I feel like you aren't listening. I don't have an option to "use photos app". I wasn't trying to edit the file. It's a file on my drive that I wanted to view. I didn't want it in my photo library and it's a pain to put in there anyway.


The reason lesson is that if Apple will cut a corner on software, it will. Almost every element of both iOS and macOS is lacking obvious features, probably to avoid "confusing" users with too many options. Compare Finder to File Explorer on Windows.


Another lesson is that people in forums will blame the victim or imply they are dumb or did something wrong, rather than acknowledge that the software has a defect (that "done" means overwrite your file and that there is no way to undo it or prompt to save before overwriting your file).

Mar 16, 2024 3:14 AM in response to LD150

LD150 wrote:

OK some quick actions create a copy (remove background) some don't (rotate, markup)

Man this forum software is all messed up. It keeps putting comments all out of order. This is getting frustrating.


Maybe they haven't fixed it then, and some "quick actions" (trigged by who knows what gestures) will still overwrite your file when you click "done" and AFAIK there is no option to do anything but click "done" once it has started happening.

Mar 16, 2024 3:24 AM in response to LD150

LD150 wrote:

or do you mean quick actions?


https://discussions.apple.com/content/attachment/2b393ac6-c823-4a75-951c-bd20ae0b7bf0


I would appreciate it if you made only one reply at a time rather than a string of them, because something is very wrong with how this forum software is ordering the replies.


I don't know if it is called quick actions. I am not bringing up any menu. Certain gestures will trigger an edit to the file, accidentally so, because they can happen when you are panning and zooming in the image with gestures. And once that happens there is no choice but to say "done" that I can tell. Last December it overwrote my file irrevocably. This year when it happened, it saved it to a copy.

Mar 31, 2024 1:01 PM in response to muguy

muguy wrote:

it remains that the viewer will not edit your images. One can pan, zoom, etc. selecting “done” closes the file with no changes. Pinch to close, closes the file with no changes. The only changes that modify are those made using the markup tool.

That is false. The viewer in files will edit images given certain gestures which can happen when one is trying to pan and zoom. I don't understand the determination here to deny the problem.

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How to recover accidentally overwritten photo file on iCloud files drive?

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