TAF-2023 Author

Level 1

4 points

Unable to start 3-Month Trial on Samsung smart Tv

Have update Apple ID and account information. Have uploaded app but when I click on "Start 3-month Trial" it advises that this is only for 3 month and will then be chareable so I click on "Confirm" and get message "Connection Not Available". I wait & then try again and the whole process is repeated. How do I get out of this loop?

Posted on Dec 18, 2023 2:26 AM

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705 1
I see nobody has replied in ages. I still get this problem where Apple TV asks me to accept new terms and conditions but there is nowhere to do so. I restarted Apple TV and it was fine for a few weeks but now I am back to square one. I see nobody has replied in ages. I still get this problem where Apple TV asks me to accept new terms and conditions but there is nowhere to do so. I restarted Apple TV and it was fine for a few weeks but now I am back to square one. It also says you can login to iCloud account on an iPad and I think Mac Computer. I assume the password is different to the Apple Store one? I did get into my iCloud account but there is still nowhere to confirm acceptance of updated terms and conditions.
1206 3

1 reply

Level 8

38,743 points

Dec 25, 2023 4:51 PM in response to TAF-2023

Hi TAF-2023,

welcome to the Apple (user-to-user) Community!

Re: Unable to start 3-Month Trial on Samsung smart Tv

Wondering which app it is, that you want to use the 3 month trial for ... (eg maybe Apple Music, or Apple TV or ?).

You may want o check you are signed in to the app on your TV with your correct Apple ID:

Eg: Apple support's article: Sign in with your Apple ID - Apple Support

says:

You can sign in to the Apple Music app or Apple TV app on your smart TV

If needed: Apple support have an article online (link below) that may be helpful:

What o do: If you can't redeem your promotion for an Apple subscription - Apple Support

All the best :-)

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Unable to start 3-Month Trial on Samsung smart Tv

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