Video Recording Freezes on iPhone 12 mini (Updated)

I saw an older post about this, but it is closed so I decided to write a new one.


I have an iPhone 12 mini that I have owned for about 6-8 months now. I noticed a few months ago that when I would record footage or use the camera app I would get hang-ups on the UI. I figured that would be resolved when iOS 17 came out to the public.


A couple of months later, I installed iOS 17 (Public non-beta) and hoped the issue was resolved.

No such luck. I then decided for the nuclear option: factory resetting the phone.


After a few days (as this problem doesn't happen every time I record), I noticed that it was still occurring. I decided it could be an iCloud backup gone wrong, so I reset the phone again, but I didn't use my iCloud backup and I started fresh.


Fast-foward another week, and I still have the same problems. The video freezes while recording, but the audio keeps going.


I contacted Apple Support and they suggested that I make sure the phone was restored (without an iCloud backup) and updated to the latest iOS (17.1 in this case). This didn't work.


I figured that I could live with the problem at this point.


Now get to present day in December, I recorded an important memory that I can't fix because the video froze in the moment. I contacted Apple support again and setup a Genius Bar appointment.


I got there and after determining that the normal steps (Diagnostics, update, reset, restore) wouldn't work, they replaced the actual camera on my device. That was last week.


I now have the same problem again.


[Edited by Moderator]

iPhone 12 mini, iOS 17

Posted on Dec 18, 2023 11:50 AM

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Video Recording Freezes on iPhone 12 mini (Updated)

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