Primary Line and Business Line

Hi,


I go to my contacts or to make a call, and at the top, it says Primary Line. if you touch it it is ticked but then says there is a Business line.


What is all this about?


All my contacts seem to have been assigned to my Business Line, but when I call, it gets a call failed.


I think this is something to do with an eSim? But my Phone doesn't have one, BUT my iWatch does.


Any thoughts?


Thanks


Jerra

Posted on Dec 19, 2023 3:54 AM

Reply
3 replies

Dec 19, 2023 3:56 AM in response to JerraSTFC

The Last Call feature becomes relevant when you have shared both of your phone numbers with certain contacts.



For You...

You may change the Voice line to be used under Contacts. And while making a call dial using contacts and not using the Recent call list.



There is a difference between "Last Used" and "Always Use"


"Last Used" : This is waht the Contact has used for contacting you. You can immediately call back from the same number where the call was received from the Phone App > Recents Tab

"Always Use" : This is what you want to use while making a call. Open the Contacts App and Open a Contact and Tap Call. Now it will use your default number.



Normally...

Watch the GIF below to change the Voice line. This has to be done each time you receive a call and want to call back from another line other than through which it was received.


Dec 19, 2023 3:57 AM in response to JerraSTFC


Watch the GIF below to change the Voice line. This has to be done each time you receive a call and want to call back from another line other than through which it was received.




Alternatively, you may change the Voice line to be used under Contacts. And dial using contacts and not using the Recent call list.



While making a fresh call using dial pad.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Primary Line and Business Line

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.