My XS turned off while charging on screen lock mode. after update to IOS 17.2 and lot of bugs on analytics.

while charging if the screen is standby, its normally charged, but when the screen is turned off its suddenly off and need to plug off the charging cable. it happened after updating IOS 17.2. on Iphone XS.

iPhone XS, iOS 17

Posted on Dec 19, 2023 8:45 AM

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1 reply

MrHoffman

Level 10

154,175 points

Dec 19, 2023 9:04 AM in response to GusmanKurniawan

This might be failed hardware.

Force a restart.

… Force restart iPhone - Apple Support

If that fails, backup, factory reset, and restore:

… Restore your iPhone, iPad, or iPod to factory settings - Apple Support (with links to backup, restore)

I’m not hopeful the reset will clear this, but it will get you a current backup.

Then contact Apple Support, and discuss your options and alternatives. You can use the Contact link in the lower left corner.

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My XS turned off while charging on screen lock mode. after update to IOS 17.2 and lot of bugs on analytics.

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