The new two step verification requires the use of an authenticator app. Microsoft has such an app, but it is for iphones and tablets. I find that I cannot sign in to Amazon or Alexa because Icannot find such an app for my imac.
[Edited by Moderator]
iPhone 5c, iOS 10
You didn't do anything wrong, but I think you will need to contact Amazon to get that resolved. Otherwise you probably won't be able to log in to change anything.
Continuing from their help pages I referenced earlier,
If you are using Amazon's iPhone app for example, you can probably authenticate from within that app.
If that is not an option for you, then continue with the remainder of that page:
"If you are not able to sign in to Amazon because you don’t have access to the email, mobile phone, or other device that we’ve asked you to use to confirm your sign-in, contact Customer Service for help restoring access."
To be clear though, you most definitely do not need to use an "authenticator app". You probably just need to alter your Amazon account's log in and security settings so that you can use some other means of authentication.
You didn't do anything wrong, but I think you will need to contact Amazon to get that resolved. Otherwise you probably won't be able to log in to change anything.
Continuing from their help pages I referenced earlier,
If you are using Amazon's iPhone app for example, you can probably authenticate from within that app.
If that is not an option for you, then continue with the remainder of that page:
"If you are not able to sign in to Amazon because you don’t have access to the email, mobile phone, or other device that we’ve asked you to use to confirm your sign-in, contact Customer Service for help restoring access."
To be clear though, you most definitely do not need to use an "authenticator app". You probably just need to alter your Amazon account's log in and security settings so that you can use some other means of authentication.
Whatever the problem might be is not clear to me.
You definitely do not need a third party app to use two-factor authentication. To my knowledge, every service that uses 2FA sends an email or text message to a device capable of receiving them.
For example, Amazon's About Multi-Factor Authentication explains:
... among other options. None of them describe or require the use of an "authenticator app".
I have just tried to sign in to Amazon and entered my email and password and then was asked "For added security please enter the one time password {OTP} generated by your Authenticator App". Where have I gone wrong?
Is there a good authenticator app for iPhone?
