I received a pop up notice that a file identified by a number will damage my computer. I was directed to remove the file to trash and I emptied trash, the pop up is still on my screen. I downloaded CleanMyMac x. when I clicked on it it demands my email address for their newsletter. I am suspicious,...and I am stuck.
MacBook Air 13″, macOS 14.1
First, start your Mac in "Safe Mode": How to use safe mode on your Mac - Apple Support. Starting in Safe Mode takes longer than usual so let it finish.
While in that mode, drag all the files in the folder shown in your third screenshot to the Trash except those with the following in their names:
Adobe
Canon
Microsoft
Zoom
The files shown in your first and second screenshots are ok.
Then, restart your Mac normally and confirm the alert messages cease to appear.
First, start your Mac in "Safe Mode": How to use safe mode on your Mac - Apple Support. Starting in Safe Mode takes longer than usual so let it finish.
While in that mode, drag all the files in the folder shown in your third screenshot to the Trash except those with the following in their names:
Adobe
Canon
Microsoft
Zoom
The files shown in your first and second screenshots are ok.
Then, restart your Mac normally and confirm the alert messages cease to appear.
While a Mac cannot get a virus, technically it can get malware from some sites which have been visited. Malware and its messages can easily be removed by downloading and installing the free app Malwarebytes. You can then run it manually or automatically. It is completely safe to use.
i’d remove Clean My Mac.
If this is the “app will damage” adware that’s been getting flagged recently, please post the three screenshots described here:
About those "<app> will damage your… - Apple Community
CleanMyMac is garbage. Get rid of it.
Dear Mr Hoffman, I am posting the three screenshots.
file 2
file 3
Thanks everyone! The malware pop up appears to be gone.
I do not find clear instructions on removing malware. Why?
