QR code process

why do some QR code scans not work by not providing an "Open in Edge" link? Perhaps the QR code appearance is of poor quality?

Windows, Windows 10

Posted on Dec 19, 2023 7:51 PM

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Question marked as Top-ranking reply

Posted on Dec 19, 2023 10:39 PM

There could be several reasons why a QR code scan might not work or fail to provide an "Open in Edge" link:


  1. If the QR code is damaged, smudged, or printed poorly, it might not be scanned correctly. Low-quality printing, distortion, or missing elements can affect the readability of the code.
  2. QR codes have error correction capabilities, meaning they can withstand some level of damage or distortion. However, if the error correction level is too low or the damage exceeds its capabilities, scanning might fail.
  3. Sometimes, the QR code might contain data or a link that isn't supported or recognized by the scanning app or device.
  4. The scanning app or the device might have compatibility issues with certain types of QR codes or might not support the specific action linked to the code (like opening in a specific browser).
  5. Poor lighting, reflection, or a highly reflective surface can interfere with the scanning process.


If a QR code scan isn't providing the expected "Open in Edge" link, it's often beneficial to try a few troubleshooting steps:

  • Ensure the camera lens is clean and free from smudges or dirt.
  • Try scanning the code in better lighting conditions.
  • Try a different QR code scanner app to see if the issue persists.
  • Confirm that the content encoded in the QR code is compatible with the scanning app and device.


If none of these steps work, the QR code itself might have issues. If it's under your control, generating a new QR code with a higher resolution and ensuring it's printed clearly might solve the problem.

2 replies
Question marked as Top-ranking reply

Dec 19, 2023 10:39 PM in response to GaryS747

There could be several reasons why a QR code scan might not work or fail to provide an "Open in Edge" link:


  1. If the QR code is damaged, smudged, or printed poorly, it might not be scanned correctly. Low-quality printing, distortion, or missing elements can affect the readability of the code.
  2. QR codes have error correction capabilities, meaning they can withstand some level of damage or distortion. However, if the error correction level is too low or the damage exceeds its capabilities, scanning might fail.
  3. Sometimes, the QR code might contain data or a link that isn't supported or recognized by the scanning app or device.
  4. The scanning app or the device might have compatibility issues with certain types of QR codes or might not support the specific action linked to the code (like opening in a specific browser).
  5. Poor lighting, reflection, or a highly reflective surface can interfere with the scanning process.


If a QR code scan isn't providing the expected "Open in Edge" link, it's often beneficial to try a few troubleshooting steps:

  • Ensure the camera lens is clean and free from smudges or dirt.
  • Try scanning the code in better lighting conditions.
  • Try a different QR code scanner app to see if the issue persists.
  • Confirm that the content encoded in the QR code is compatible with the scanning app and device.


If none of these steps work, the QR code itself might have issues. If it's under your control, generating a new QR code with a higher resolution and ensuring it's printed clearly might solve the problem.

Dec 19, 2023 10:37 PM in response to GaryS747

You may get better and prompt responses if you may kindly provide the iPhone Model that you have and the iOS version if it is known to you and re-post.



With the limited information that you have provided, It is hard to even guess the problems faced by you. 


You may get faster and better responses to your query by --> Writing an effective Apple Support Commun… - Apple ...



Please re-post with detail so that someone else can help.



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QR code process

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