Fed ex lost broken phone trade in.
I sent my phone in for repair/replacement as advised from AppleCare. I even took pictures of me handing the package to the FedEx driver and took a pic of his truck number. This was in March of 2023. I never heard anything back from Apple when I logged into my repair status it stated canceled. I assumed it was received. In late Nov my mom was checking hẻr credit cards and had a charge for $1000. She asked if it was me at the time I said no I didn’t think anything of it. Once I remembered they put a hold I let her know I would check. I called Apple and sure enough the tracking said it left Avon where I dropped it off and was last in Zionsville IN. No info after that. Never once’s did I receive a email or call from Apple. Once I called they said that since it was so long ago they can’t even investigate it. I would have to show my receipt from when I bought the phone years ago. Of course I don't have it and Verizon cant find it. i left Verizon 2 years ago. Now my mom who let me use her card because i didn't have one at the time with that amount is stuck with a $1000 charge she was going to use for xmas shopping. i feel like i did everything on my end and cant believe they can not help. She is very upset as am i. I never got notice they didn't receive it, and my repair was marked as canceled, so i couldn't even track it. When i found the pictures i realized the tracking info was on there. Any help would be greatly appreciated this is going to tear my family apart. I would of never sent it in if they would of said you must show receipt on a phone i been using for years and paying apple care. i have the original box with serial number and emails from verizon just not the actual receipt.
