Touch ID Issue on MacBook Pro M2 (2023) Post-Sonoma Update

Then have a few suggestions ;

Have the computer evaluated by the Professionals who have the Special Hardware Software and Expertise to diagnose the issue and offer possible solutions

Make an Appointment at the Apple Genius Bar

Or call 1 800 MyApple and have them evaluate the computer

 Contact Apple for support and service

raf297 wrote:

Hello,

I'm experiencing a persistent issue with the Touch ID on my MacBook Pro M2 (2023 model), following the recent Sonoma OS updates. The problem seems to have started after updating to either Sonoma 14.0, 14.1, or 14.2 – I can't pinpoint the exact version. Initially, the Touch ID functioned sporadically, working approximately 2 in 10 attempts. However, even after installing the 14.2.1 update, the issue remains unresolved.

Specifically, the Touch ID fails to recognise my fingerprint during login attempts. Moreover, when attempting to enrol a new fingerprint, I receive the error message: "Failed. Touch ID enrolment was interrupted." I've attempted troubleshooting through both Safe Boot and creating a new user account, but these steps haven't rectified the problem. I've also followed Apple's recommended procedure for cleaning the Touch ID sensor, with no luck.

I've noticed similar reports from other users. Has anyone found a solution to this issue? Any advice or insights would be greatly appreciated.

Thank you in advance.

If Touch ID isn't working on your Mac - Apple Support

The current stable release of Sonoma including bug fixes, security updates is macOS 14.4

Keep your Mac up to date - Apple Support

Keep your Mac up to date - Apple Support

Occasionally on a M2 MBA with Sonoma 14.0 through to and including 14.2.1 - current updated version

In my case, it is not some much the Touch Sensor that needs cleaning but the fingerprint itself

In my case, living in a Cold Wintery Climate right now, hand cream applied to hands could be part of my issue

Baring that specific condition - no issues

Would you be remarking about a Cold Boot Up and fingerprint not working.

That is expected

Suggest looking an tiny print below the Log In Slot

Something about Password Is required to activate Touch ID function

Having the same frustrations, I came here and restarted my MBP as suggested. The keychain needed update because I had different passwords: an update company login and a not-updated company laptop login.

My MBP seems better now.

I have tried doing this but each time I have put my password in to get touch ID, it says to try back in 496mins and this has happened every single time. It is only since I updated the recent one. Its very frustrating.