Apple Watch family setup Number sync

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Level 1

8 points

Apple Watch family setup Number sync

Purchased two watches for my kids a month ago at AT&T and I still am unable to activate cellular service. I was told it’s an IOS issue with number sync and although it’s been a month, there still isn’t a timeline as to when this will be fixed. Anyone have an update on a fix?

Posted on Dec 20, 2023 5:27 PM

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Answer 1

GeeZ06

Level 4

3,210 points

Dec 20, 2023 7:40 PM in response to Doninpa

Doninpa, Found some other info that you may not have tried. Enable Wi-Fi Calling is the item that caught my eye.

Your mobile phone must be an iPhone 6 or newer running iOS 9.3 or later
You must enable Wi-Fi Calling on your iPhone first. For information on how to set up Wi-Fi Calling, visit the Wi-Fi Calling support page
Your smartphone and compatible Apple devices must share the same Apple ID
Your AT&T NumberSync device must have access to a broadband connection. This can be over Wi-Fi, wired broadband, or AT&T mobile broadband
For more about setting up AT&T NumberSync, please visit the AT&T NumberSync support page

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Answer 2

GeeZ06

Level 4

3,210 points

Dec 20, 2023 6:42 PM in response to Doninpa

Hello Doninpa, Maybe this AT&T support page on Number Sync can help.

https://www.att.com/support/article/wireless/KM1223159

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Apple Watch family setup Number sync

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