User profile for user: Alwill
Alwill Author
User level: Level 1
36 points

YouTube App Audio Stutters on Apple TV HD

I have an Apple TV HD streaming (model A1625) device that I've been watching YouTube on for years. Just within the last week or so, the audio coming from the app is stuttering painfully: music, voice, whatever, it sounds like it's rapidly going in and out.  I've done about everything recommended that searches for remedies have made: unplug the device for 60 seconds, delete and re-install the YouTube app, and changed the audio settings in the Settings (3 options and none of them worked). The default TV Speakers route through a Samsung soundbar using HDMI and ALL of the other apps I stream with (Max, Apple+, Disney) have NO audio issues.  The only trick I tried on my own that seemed to work is to go to the Apple TV Settings and add another speaker, and selected my paired Homepod speakers in the same room, and I could hear the audio playing perfectly from both options with no issues, except the audio on the Homepod speakers were a bit delayed by a second or two. Which makes sense as that audio is Bluetooth. But what doesn't make sense is the direct-to-speaker via HDMI was now clean which tells me it's not the speaker system.  


Apparently the YouTube app updated on 12/7/23, which I discovered when conducting searches for possible remedies, and I contend could likely be the culprit. (The Apple TV OS just updated recently too so it might be the perfect storm.) The app and device have worked fine until just recently when I just happened to try and watch something and now get the stutter. Any suggestions out there would be greatly appreciated!


Apple TV HD

Posted on Dec 20, 2023 5:59 PM

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User profile for user: Alwill
Alwill Author
User level: Level 1
36 points

Posted on Jan 22, 2024 6:47 PM

Well blimey, that seemed to work for me, although I took a somewhat different route as I could not find Dolby Vision 59.9 Hz to UK version


I went into Settings> Video and Audio and chose Resolution (very top option) It was set at 1080p - 60 (59.94Hz) which Apple TV states, on the other side of the screen, as being the standard on televisions in North America and other regions using NTSC.


I scrolled down to the bottom and clicked on Other Resolutions. In the many options displayed, I found 1080p (23.98Hz). As a video producer, I am familiar with 23.98 fps as that's what we use when recording video with our cinema grade cameras. Not sure what this would equate with audio, I nevertheless chose this option and tested the results of playing video/audio on YouTube app on the Apple TV.


Stutter is gone.


This is bizarre to me when I'm aware most videos on YouTube are not shot at 23.98 or even 24 fps. It has to be a fluke set up in the YouTube app. The rest of my streaming apps - Disney+, Netflix, Max - continue to work fine.


Thank you callibrator!

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User profile for user: Alwill
Alwill Author
User level: Level 1
36 points

Jan 22, 2024 6:47 PM in response to callibrator

Well blimey, that seemed to work for me, although I took a somewhat different route as I could not find Dolby Vision 59.9 Hz to UK version


I went into Settings> Video and Audio and chose Resolution (very top option) It was set at 1080p - 60 (59.94Hz) which Apple TV states, on the other side of the screen, as being the standard on televisions in North America and other regions using NTSC.


I scrolled down to the bottom and clicked on Other Resolutions. In the many options displayed, I found 1080p (23.98Hz). As a video producer, I am familiar with 23.98 fps as that's what we use when recording video with our cinema grade cameras. Not sure what this would equate with audio, I nevertheless chose this option and tested the results of playing video/audio on YouTube app on the Apple TV.


Stutter is gone.


This is bizarre to me when I'm aware most videos on YouTube are not shot at 23.98 or even 24 fps. It has to be a fluke set up in the YouTube app. The rest of my streaming apps - Disney+, Netflix, Max - continue to work fine.


Thank you callibrator!

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User profile for user: Kilo_Whiskey
Kilo_Whiskey
User level: Level 1
10 points

Dec 24, 2023 12:44 PM in response to Alwill

Same for me, have Apple TV (A2169) connect to LG CX, Youtube was working fine till halfway through December, then it started stuttering. I have the tv connected to a Sonos soundbar, when using internal speakers it also has the same issue. All other apps are working fine. I now have to stream through Airplay from the Youtube app on my iPad, that is working.


As you commented on connecting other speakers. I tried my bluetooth headset. With that the audio is not stuttering, even when I disconnect the headset midway through a video. Next video has the stutter again.

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User profile for user: callibrator
callibrator
User level: Level 1
5 points

Jan 16, 2024 1:48 PM in response to Alwill

Adding to the band wagon..


Issue started 1/14/24 Apple tv 4K 17.2 HDMI Arc to Samsung soundbar and SonyTv. Current version YT.


Sound from other apps is perfect…including YouTube Kids! The audio from it is fine and dandy.


If I use SmartTV OS YouTube app works with no audio issue.


Chatted with YouTube Premium folks. Walked through all the know steps and they were stumped too. Asked me to send feedback from within the app and said the software team will have to figure it out.



[Edited by Moderator] 


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YouTube App Audio Stutters on Apple TV HD

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