In-app purchase
I purchased gems in Emoji Blitz. The cost showed $1.99. However, I was charged $14.82. I would like an explanation as to why.
iPhone 14, iOS 17
Question marked as
Sorry, but the is a user to user forum, only the official Apple Support can look into your personal data and settings.
Use this link as a start:
Subscriptions and Billing - Apple Support
Or give them a call by selecting the phone number for your region from this Apple page:
Contact Apple for support and service - Apple Support
You can follow the steps mentioned in this article to request a refund from Apple:
Request a refund for apps or content that you bought from Apple - Apple Support
But not all In-App purchases can be refunded by Apple. In that case you should contact the developer of your app about that, as explained in this article:
How to contact an app developer - Apple Support