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My face recognition tool on my iPhone 13 pro has stopped working

My face recognition tool on my iPhone 13 pro has stopped working, sometimes the phone lets me reset my face but still does not allow unlocking and sometimes the iPhone won't let me reset my face. The iPhone is up to date with iOS 17.2.1


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Windows, Windows 10

Posted on Dec 21, 2023 9:06 AM

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Dec 21, 2023 9:12 AM in response to Home50PC

Try the instructions in the following guides to address the Face ID issues that you are having.


👉 If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

👉 If Face ID isn't working on your iPhone or iPad Pro - Apple Support

 

If the guides, above, do not help resolve the Face ID issues, then contact 👉 Official Apple SupportOR you can always get your iPhone examined at the Apple Store 👉 Genius Bar Reservation and Apple Support Options or at an Authorized Service Center for further diagnosis and a resolution.


Axel F.

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My face recognition tool on my iPhone 13 pro has stopped working

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