Shady trial subscription that cannot be cancelled

I ordered an item from Kohls. Somehow something was checked during the order process which I did not check intentionally. I now have a trial subscription to Apple + TV +. I did not even know I had the subscription until I saw the confirmation when browsing my photos. I cannot find anyway to cancel this unauthorized trial subscription and all methods suggested by Apple Support do not work. Any ideas on how to cancel this? I checked my email and no confirmation for the trial period. I checked the order # and an app popped up but no way in the app to cancel trial. I need help. Can anyone help? Thank you in advance.

iPad, iPadOS 16

Posted on Dec 21, 2023 2:40 PM

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13 replies

Dec 21, 2023 2:50 PM in response to Janisfromauburn

I’m sure you’ve tried this but I’ve learned never to assume…Have you gone to settings>apple ID>subscriptions and looked to see if it was there? If so you can cancel it there.

The confirmation you saw in photos, can you post it here and redact any personal information? It’s easier if I can see what you see.


Tap the circle with three dots right below where you type the comments and you can add pictures.

Dec 21, 2023 8:26 PM in response to Janisfromauburn

Ok to redact is super simple; I’ll walk you thru it. Find the screen you want to share and take a screenshot. Expand the screenshot from the thumbnail in the corner and it should open full screen. You see some marker looking tools at the bottom as well as a colored circle. Tap the circle and select black from the grid. Then go back and pick the middle pencil by tapping it, select the thickest option and then go to town coloring with your finger anything you want covered. When you’re done, screenshot it again.

To edit an existing photo, open the pic from your camera roll, tap the blue edit at the top, then tap the pencil looking thing at the top and follow the same instructions from above. I made a screen recording of the process

https://photos.app.goo.gl/DnFui4z5Bj1uGTLr8

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Shady trial subscription that cannot be cancelled

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