forgot my Apple ID password

I need help with my iPhone 12 Pro Max, I forgot my Lock Screen password and after so many attempts on it my iPhone Lock Screen is displaying iPhone unavailable. Now I try to use a friend’s iPhone to reset the password to my Apple ID because I forgot the password too while going through the process I provided my Apple ID so I was ask for my phone number attached to it I supplied it but the only problem here is, the phone number attached to my Apple ID is no longer active on my carrier network in other to receive code on it but I still have access to my email id I used for my Apple ID. Now am hoping if Apple can send verification code to my email instead of my inactive phone number used with the Apple ID to help recover my account and also enable me to change my Apple ID password. Pls am seriously in need of urgent assistance on this to able me gain access to my device it getting frustrating for me right now

iPhone 12 Pro Max

Posted on Dec 22, 2023 5:10 PM

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Question marked as Top-ranking reply

Posted on Dec 22, 2023 9:28 PM

While their online support article says for forgotten password, account recovery steps are also for a new phone number if you can’t sign in to update the number.  See "To see, add, or change your trusted phone numbers" at  Two-factor authentication for Apple ID - Apple Support and How to use account recovery when you can’t reset your Apple ID password - Apple Support


When going thru the account recovery steps  you need to first enter in that old number to show you know it. Then when you get to the step where it says it sent a code to that old number select the option most like “didn’t get code” and it will let you continue with your current number.


Always scroll down for additional options in small blue print if the  ones showing don’t apply to/work for you. 


When starting the account recovery steps the credit card is an extra option and not required. (See prior tip)


Account recovery is a two phase process once started. Phase 1 is the evaluation period, usually 24-72 hours but can be longer or shorter. This phase says Apple is evaluating your info and you’ll get an update after the posted time is over (people mistakenly think it means they’ll be able to reset the password immediately after this first phase.)


Once phase 1 is done it enters phase 2 where https://iforgot.apple.com/ will give you the final amount of days (can be weeks) you’ll wait. On that final day you’ll get a text/email, follow that text/email immediately.


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Question marked as Top-ranking reply

Dec 22, 2023 9:28 PM in response to Jozephatake

While their online support article says for forgotten password, account recovery steps are also for a new phone number if you can’t sign in to update the number.  See "To see, add, or change your trusted phone numbers" at  Two-factor authentication for Apple ID - Apple Support and How to use account recovery when you can’t reset your Apple ID password - Apple Support


When going thru the account recovery steps  you need to first enter in that old number to show you know it. Then when you get to the step where it says it sent a code to that old number select the option most like “didn’t get code” and it will let you continue with your current number.


Always scroll down for additional options in small blue print if the  ones showing don’t apply to/work for you. 


When starting the account recovery steps the credit card is an extra option and not required. (See prior tip)


Account recovery is a two phase process once started. Phase 1 is the evaluation period, usually 24-72 hours but can be longer or shorter. This phase says Apple is evaluating your info and you’ll get an update after the posted time is over (people mistakenly think it means they’ll be able to reset the password immediately after this first phase.)


Once phase 1 is done it enters phase 2 where https://iforgot.apple.com/ will give you the final amount of days (can be weeks) you’ll wait. On that final day you’ll get a text/email, follow that text/email immediately.


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forgot my Apple ID password

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