Internet stopped working on my MacBook Pro

Hi, we moved over to a new ISP about three weeks ago and the wifi has been shockingly bad. I’ve been calling them and their customer service is awful (whole different story) but my MacBook Pro has suddenly stopped working on the internet at all. Whether I use Ethernet cable, wifi or even tether data from my iPhone. Other devices are working on wifi. I can connect to my router admin page fine so the connection is there but something is stopping webpages loading. I’ve tried restarting MacBook, updating OS, restarting router, updating router firmware, removing the network profiles and readding, renewing the dhcp lease, starting in safe mode, remove plugged in hardware, removing startup processes, a different Ethernet cable, adding the device in the router manually using MAC address. Oddly, occasionally I’ll return to the MacBook and find a webpage has loaded whilst I was away. Any ideas? Thanks in advance.


[Re-Titled by Moderator]

MacBook Pro 15″, macOS 14.2

Posted on Dec 23, 2023 12:16 AM

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Question marked as Top-ranking reply

Posted on Dec 26, 2023 2:32 AM

As I had suspected, the issue was the Computer and less so the New ISP Service


Q - Problem: Other problem Description: No internet on any connection


Q - Low disk space - This computer is running critically low on free hard drive space.


Q - Drives: disk0 - APPLE SSD AP0256M 251.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express


Q - Used: 221.92 GB 



A - The final word from Apple on Managing the " Other/ System Data “ Category


Other / System Data: Contains files that don’t fall into the categories listed here. This category primarily includes files and data used by the system, such as log files, caches, VM files, and other runtime system resources. Also included are temporary files, fonts, app support files, and plug-ins. You can't manage the contents of this category. The contents are managed by macOS, and the category varies in size depending on the current state of your Mac.




A - There are areas of the Operating System we users have control over and that is the User Account Folder ( Home Folder )


All other areas are not accessible 


It is generally a good computer practice to alway keep at least 20% to 25% of the Total Drive Capacity’s as Empty Space. Allowing the computer to drop below these guidelines may eventually, cause unintended consequences.


There is Purgeable Space and there is Empty Space.


Purgeable Space which is Controlled by the Operating System. When the Operating Systems decides the computer needs additional Empty Space, it will move a portion of the Purgeable to Empty space


AFAIK - there is no User Actions to hasten this transition from Purgeable to Empty Space


It can day or longer before this will occur.


The links below will assist in identifying what is taking up space on the Internal Drive and provide possible ways to remove data that is under the direct control of the User ( Home Folder ) . 


Rebuild the Spotlight index on your Mac


What is “Other” storage on a Mac, and how can I clean it out?


Free up storage space on your Mac


GrandPerspective 


How to delete Time Machine snapshots on your Mac.  


View APFS snapshots in Disk Utility on Mac - Apple Support (CA)


Often caused if the Time Machine Drive has not been attached  to the computer and TM Backup is set to run on a Schedule. 


TM Backup will make Snap Shot on the Internal Drive awaiting the TM Backup Drive to be attached. 


Only then will the Snaps Shots be transferred to the External Drive and deleted the Internal Drive.


See used and available storage space on your Mac


Locate backups of your iPhone, iPad, and iPod touch


Is there a Suite of Adobe Applications  used on this computer ?


They may create some very large cache files that can be removed. Though, the Adobe cache files will be recreated as the Applications needs them.


https://helpx.adobe.com/ca/premiere-pro/kb/clear-cache.html


 


Q - Antivirus software: Apple and ESET




A - Any of the below should be removed as per Developers Instructions 




Third Party Security Software 


 


ESET 




A - There are no known Windows-like Viruses in the wild that self replicate and affect macOS, because of the underling UNIX  Foundation and Permission Limitation. 


The Operating System resides in a Sealed and Read Only Volume that can not be opened by the User nor by Third Party Applications.


The only Entity that can open and modify or alter this Volume is Apple.


That would occur when an update or UpGrade is performed.


The Only thing this Antivirus software is protecting is the Bank Account of the Developers and for zero return to the User aside from the problems this software creates.


AntiVirus Developers purposefully Market their product to create a “ Fear Factor “. In so doing, creating a False Need for their Product.


Security. Built right in


Mac app security enhancements


 The Built in Security  is all that is required to protect the computer.


 


System Extensions:


[Running] ESET Real-time File System Protection - version 6.11.2 (ESET, spol. s r.o. - 2022-01-28)


Application: /Applications/ESET Cyber Security.app - version 6.11.2 (ESET, spol. s r.o. - 2022-01-28)


Description: Real-time file protection


[Running] ESET Web and Email Protection - version 6.11.2 (ESET, spol. s r.o. - 2022-01-28)


Application: /Applications/ESET Cyber Security.app - version 6.11.2 (ESET, spol. s r.o. - 2022-01-28)


Description: Network protection proxy


Kernel Extensions:


/Applications/ESET Cyber Security.app


[Not Loaded] esets_kac_64_109.kext - com.eset.kext.esets-kac (ESET, spol. s


r.o., 6.11.2 - SDK 10.9)


[Not Loaded] esets_pfw_64_109.kext - com.eset.kext.esets-pfw (ESET, spol.


s r.o., 6.11.2 - SDK 10.9)


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Internet stopped working on my MacBook Pro

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