My new iPhone 15 will not connect to WiFi

New iPhone 15 will not connect WiFi, all other devices (iPhone 14 and do). Will not transfer data from iCloud. All systems are working, router service etc. Thanks for help…


[Re-Titled by Moderator]

iPhone XS, iOS 17

Posted on Dec 23, 2023 2:10 PM

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Question marked as Top-ranking reply

Posted on Dec 23, 2023 2:26 PM

You have already......


Powered off the Wi-Fi router?

Powered off the new iPhone?

Restarted the Wi-Fi router?

Powered up the iPhone again?


Is that correct?


The next thing to do would be a Forced Restart. Force restart iPhone - Apple Support. It's bit tricky....follow the instructions carefully. You may need to try this a few times.


There are really only two possible results with the Forced Restart......


1) The phone returns to normal operation and you can connect to Wi-Fi and continue the set up

2) Or, there is likely a hardware problem with the phone


If you are at 2), it's time to get with Apple Support. Support

1 reply
Question marked as Top-ranking reply

Dec 23, 2023 2:26 PM in response to pjlapplecomsupt

You have already......


Powered off the Wi-Fi router?

Powered off the new iPhone?

Restarted the Wi-Fi router?

Powered up the iPhone again?


Is that correct?


The next thing to do would be a Forced Restart. Force restart iPhone - Apple Support. It's bit tricky....follow the instructions carefully. You may need to try this a few times.


There are really only two possible results with the Forced Restart......


1) The phone returns to normal operation and you can connect to Wi-Fi and continue the set up

2) Or, there is likely a hardware problem with the phone


If you are at 2), it's time to get with Apple Support. Support

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My new iPhone 15 will not connect to WiFi

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