BT email on iPhone & ipad

Question

Polly098 Author

Level 1

4 points

BT email on iPhone & ipad

I can no longer create a new folder on my bt email on iPhone or iPad.

what’ going on? And do I fix this? - thanks.

iPhone 12, iOS 17

Posted on Dec 24, 2023 1:44 AM

Reply

Answer 1

Top-ranking reply

Polly098 Author

Level 1

4 points

Dec 28, 2023 3:23 AM in response to Polly098

Thank you but guess what, I found the solution:

the problem turned out that BT was automatically making my email a pop acct. I needed IMAP but it was giving me a choice between the 2.

To get BT to give me the choice (so I could choose IMAP) I had to enter a WRONG password - then the choice came up. I chose IMAP, entered the correct password & got the email account set up correctly; folders reappeared. Yippee.

Reply

Answer 2

SravanKrA

Level 10

445,608 points

Dec 24, 2023 3:45 AM in response to Polly098

If you encounter any challenges with third-party applications, the best course of action is to directly contact the app developer for further assistance. Here's a brief guide on how to do it:

Identify the app developer.
Visit their website or app store listing.
Look for their contact information or support channels.
Clearly describe the issue you are facing.
Provide any necessary information they may need.
Follow their instructions and provide feedback.
Be patient and follow up if needed.

By reaching out to the app developer, you increase your chances of receiving accurate and personalized support for the challenges you're experiencing. To contact an App developer --> How to contact an app developer - Apple Support

Reply

Answer 3

SravanKrA

Level 10

445,608 points

Dec 24, 2023 3:45 AM in response to Polly098

Are you referring to the BT App or iOS Mail app is not clear from your post

Reply

BT email on iPhone & ipad

Similar questions