Why won’t my phone screen rotate even with lock off

Why won’t my phone screen rotate even with lock off

iPhone XR, iOS 17

Posted on Dec 24, 2023 12:05 PM

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Posted on Dec 24, 2023 12:09 PM

Does NOTHING rotate, or just some things? Please note that not all apps are coded to rotate, even if rotation is unlocked. For example, open the photos app. Can you rotate a photo? If yes, there is nothing wrong with your phone. But if you are using a 3rd party app, which wasn't coded by app developer to rotate, it simply won't rotate.

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Question marked as Top-ranking reply

Dec 24, 2023 12:09 PM in response to Gcgygg

Does NOTHING rotate, or just some things? Please note that not all apps are coded to rotate, even if rotation is unlocked. For example, open the photos app. Can you rotate a photo? If yes, there is nothing wrong with your phone. But if you are using a 3rd party app, which wasn't coded by app developer to rotate, it simply won't rotate.

Dec 24, 2023 12:11 PM in response to Gcgygg

Most likely a defective screen....specifically the digitizer.....if you know that the app you are using has a rotation option. That XR may be as much as 5+ years old.


As a last resort, try a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation.....or, if it doesn't.....


2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.


You can find a list of authorized service shops in your area using the link just below:


Find Locations

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Why won’t my phone screen rotate even with lock off

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