Finally, the problem fixed!!
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2 months of ineffective Apple support from India, I had the bottom speaker replaced in the UAE.
From the start of the purchase in December 2023, I have been experiencing issues with the speaker, such as crackling and distorted sounds when at high volume. I submitted my phone to an Apple authorized iCare service center in Calicut, Kerala. I had worst experience from there, I wasted 4 days from there and I was informed that the issue was fixed. Upon checking, I found that the problem still persisted. When I asked for an explanation, they were unable to provide a satisfactory answer. They suggested that I call Apple support or wait for the next software update to resolve the issue.
After researching the issue on social media, I found that many people are experiencing the same speaker cracking issue with the iPhone 15 series. Some people received iPhone replacements, but the problem persisted even after the replacement. Others are waiting for an update. I contacted multiple Apple support teams, but to no avail. Their support was slow and lagging, and after waiting for weeks, they were unable to provide a proper explanation or resolution. They mentioned that the issue is not related to the hardware because they diagnosed my phone and found no issues. I suspect there may be a bug causing the system to not identify the issue.
This month (March 2024), I had the opportunity to send my phone to the UAE, and they provided the best support ever. They replaced the speaker within 3 hours of submission, and now it works perfectly fine.
- Remember to submit your phone to most trustable i care service centre
- Play the ringtone 'UNFOLD' to help you explain the problem.
