Why can’t I find Apple TV in my devices

I recently purchased Apple TV with AppleCare. The Apple TV is not showing up in my devices. Why? How can I correct this?

Apple TV 4K (3rd generation)

Posted on Dec 25, 2023 2:54 PM

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Question marked as Top-ranking reply

Posted on Dec 25, 2023 9:07 PM

If you are referring to Find My, then an Apple TV box isn’t supposed to show there.

An Apple TV box doesn’t know where it is.

7 replies

Dec 25, 2023 5:40 PM in response to SKAndrews

Do you mean it’s not showing up in the devices signed in with your Apple ID? Have you activated it? Until you do that and sign in with your Apple ID / iCloud Account, it won’t. You can view your devices on an iPhone in Settings- Your name . If you added it to HomeKit, it needed to be assigned to a room and might just be called “Livingroom“, for example. Check your Apple ID device list to find where you're signed in - Apple Support


Ypu can use the serial number to see your warranty: Check Your Service and Support Coverage - Apple Support


Otherwise, as stated above please clarify




Dec 26, 2023 12:21 AM in response to SKAndrews

On your Apple TV go to General - About, to get the serial number then go here: Check Your Service and Support Coverage - Apple Support to verify you have Apple Care. When I look in subscriptions I only see it for my iPhone, not my iPad, HomePods or MacBook. ’m paying monthly on the iPhone (so it’s a subscription) and the others were yearly or an up front lump sum.


As for it not being in your device list, are you signed into the same Apple ID you’re using for your main default account?


  • Try signing out, on the Apple tv in Users & Accounts - sign out of iCloud, restart your Apple TV , then sign back in. Then see if it’s in your device list. This might not be instantaneous where it show up.


If you’re in N.America you can use this number to call Apple:  1-800-MY-APPLE and ask them to check it for you.

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Why can’t I find Apple TV in my devices

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