Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Payment not completed for free apps

Every time I try to download an application it says payment not completed for free apps I need to understand what is the problem ?

iPad, iPadOS 16

Posted on Dec 26, 2023 10:56 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 28, 2023 7:48 AM

Apple's official support articles present multiple statements about requiring the presence of a payment method at times, even for free items. If you are encountering one of those situations then based on the documents I suspect you have no option but to enter a valid payment method if you wish to continue downloading. Read the support article Add a payment method to your Apple ID - Apple Support about how to do that. The payment method may not be charged if you also have account balance or the item is free, but the payment method has to be present. This next article lists valid payment methods for different countries but note that in this situation Apple Account balance alone apparently may not meet the requirement and you need to use another payment method until you find one that satisfies Apple's requirement (often a credit or debit card): Payment methods that you can use with your Apple ID - Apple Support .


If you have already entered a payment method, use the first link above to check it. If a message appears in red there is a problem with it. If the information is still correct and current, contact your financial institution. Also check this resource --> If your payment method is declined in the App Store or iTunes Store - Apple Support


* Ref.:

Add a payment method to your Apple ID - Apple Support

"To make purchases from the App Store and use subscriptions like iCloud+ and Apple Music, you need at least one payment method on file."

If you can’t download or update apps - Apple Support

- "You might need to have a payment method on file, even if the app that you want to download is free."

Remove a payment method from your Apple ID - Apple Support

- If you have any active subscriptions, you must have at least one payment method on file other than Apple ID credit.

- You might not be able to remove a payment method if you have a balance due.

Sign in with your Apple ID - Apple Support

- "When you sign in to the App Store and other media services for the first time, you might need to add a credit card or other payment information."

How apps, content, and subscriptions from Apple are billed - Apple Support

- You can’t charge gifts to your Apple ID balance. If you send a gift or gift card, your primary payment method is charged.

- Some subscriptions might not be charged to your Apple ID balance.

What you can buy with your Apple Gift Card or Apple Account balance - Apple Support

"Some purchases might require that you have a credit card on file, even if you use your Apple Account balance to make the purchase."


By the way, I have never been asked to enter a payment method, but then I only use apps that are free or have non-subscription in-app purchase options (which I do not buy).

5 replies
Question marked as Top-ranking reply

Dec 28, 2023 7:48 AM in response to Doesan_e_bod_no

Apple's official support articles present multiple statements about requiring the presence of a payment method at times, even for free items. If you are encountering one of those situations then based on the documents I suspect you have no option but to enter a valid payment method if you wish to continue downloading. Read the support article Add a payment method to your Apple ID - Apple Support about how to do that. The payment method may not be charged if you also have account balance or the item is free, but the payment method has to be present. This next article lists valid payment methods for different countries but note that in this situation Apple Account balance alone apparently may not meet the requirement and you need to use another payment method until you find one that satisfies Apple's requirement (often a credit or debit card): Payment methods that you can use with your Apple ID - Apple Support .


If you have already entered a payment method, use the first link above to check it. If a message appears in red there is a problem with it. If the information is still correct and current, contact your financial institution. Also check this resource --> If your payment method is declined in the App Store or iTunes Store - Apple Support


* Ref.:

Add a payment method to your Apple ID - Apple Support

"To make purchases from the App Store and use subscriptions like iCloud+ and Apple Music, you need at least one payment method on file."

If you can’t download or update apps - Apple Support

- "You might need to have a payment method on file, even if the app that you want to download is free."

Remove a payment method from your Apple ID - Apple Support

- If you have any active subscriptions, you must have at least one payment method on file other than Apple ID credit.

- You might not be able to remove a payment method if you have a balance due.

Sign in with your Apple ID - Apple Support

- "When you sign in to the App Store and other media services for the first time, you might need to add a credit card or other payment information."

How apps, content, and subscriptions from Apple are billed - Apple Support

- You can’t charge gifts to your Apple ID balance. If you send a gift or gift card, your primary payment method is charged.

- Some subscriptions might not be charged to your Apple ID balance.

What you can buy with your Apple Gift Card or Apple Account balance - Apple Support

"Some purchases might require that you have a credit card on file, even if you use your Apple Account balance to make the purchase."


By the way, I have never been asked to enter a payment method, but then I only use apps that are free or have non-subscription in-app purchase options (which I do not buy).

Dec 27, 2023 12:53 AM in response to moiin

You usually need a payment method -

You usually need to have added a valid payment method to your account. Even to re-download or update apps and for free apps. You can find the acceptable payment methods for your country here;

Payment methods that you can use with your Apple ID - Apple Support


M1 Mac mini, macOS 14.2;  Watch, series 7 GPS/cellular, watchOS 10.2; iPad Pro 2nd Gen, iPadOS 16.7.3; iPhone 12 Pro, iOS 17.2; TV 4th Gen, tvOS 17.2; HomePods, audioOS 17.2 and Airport Express w/ Airplay 2

Dec 27, 2023 8:04 PM in response to Dah•veed

In response to needing some form of payment just to download free apps? What is the reasoning behind this?


where does it state that in the beginning? You know the bilaws that people do not read but agree anyways?


I don’t see anything that says that we must put down some form of payment in order to download an app? So every app in the App Store is not free?

Dec 27, 2023 8:20 PM in response to Doesan_e_bod_no

Apple is not here. Apple doesn't answer questions here.


No one here works for Apple. No one here can answer your questions.


Free apps are free!


Some apps are free trial apps that automatically convert to paid subscriptions if the trial is not canceled 24 hours before the trial ends. Apple usually requires some acceptable form of payment method to use the App Store(s). I provided the OP with a link to acceptable payment methods.

Payment not completed for free apps

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.