Duplicate Lists on iPhone / in iCloud

I keep having multiple copies of Lists (not duplicate Contacts) within my Contacts on my iPhone. This error is also visible when I go into my iCloud account online.


(Weirdly, no such issue in my Mac's Contacts)


I have tried manually removing all but one version of a List (both on the iPhone and within iCloud), but the issue starts to repopulate itself later. In the case of my online account, iCloud is showing over 20 versions of some Lists within Contacts.


Again, I'll emphasize its duplicating Lists not Contacts.


(Sidebar: Not all lists created on my Mac and that show up in iCloud also show show up on my iPhone)


Thoughts?


Running iOS 17.2.1 - though I noted the issue started before this version.


iPhone 12 mini, iOS 17

Posted on Dec 27, 2023 5:29 AM

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3 replies

Jan 9, 2024 9:18 AM in response to MleB1

ADDENDUM: So now I'm in contact with a senior tech type at Apple. Basically had me try everything I have already done, and problem persists. He says he's escalated issue further up the food chain to Engineering.


So here's where we are at:


I have a Mini M2 - it's Contacts' Lists are all intact and no duplication is happening.


iCloud (online) Contacts: Multiple duplicates. Some have two, some have many more. I can delete duplicates. Doing so immediately shows up on a -

MacBook Air (Monterey) Contacts.

iPhone Mini 12 Contacts - deletions in iCloud will eventually show the corrected Lists (if I don't manually delete them from iPhone), but then starts to repopulate with duplicates sometime later. These later then show up back on iCloud.


Purged all the Lists of duplicates with Apple Tech watching yesterday. Then walked away from all devices overnight. This morning - duplicates showing up on iPhone. Opened iCloud (online) - it briefly showed still no duplicates, but then refreshed itself and showed duplicates as on iPhone. MacBook Air reflecting what happened on iCloud.


This is telling me something significantly squiffy with iOS 17.x.x sync to iCloud, and as an experiment I have turned off Contacts sync within my iCloud account on the iPhone (keeping the contacts on the device) and on MacBook. Waiting to see if Duplicates repopulate on any devices. I have emailed Apple tech guy to let him know what I'm trying.


Meanwhile, absolutely no issues with Contacts on my Mac Mini M2 - my primary computer. And all Lists exist on it - while not all Lists are showing up on iCloud / other devices.


Completely, completely random.

Jan 6, 2024 10:43 AM in response to MleB1

I am having a similar problem, but in my case there are multiple duplicated contacts. Although I am not positive, the duplicates problem seems to have begun with newly entered contacts following installation of the initial iOS 17. Some contacts are duplicated 50 or more times. The duplicates do not appear in "Contacts" on my Mac, but most of the "new" contacts were entered via my Mac. "Contacts" on both my iPhone and my Mac include both iCloud and gmail contacts. Any recommendations would be appreciated.

Jan 9, 2024 8:59 AM in response to MleB1

ADDENDUM: So now I'm in contact with a senior tech type at Apple. Basically had me try everything I have already done, and problem persists. He says he's escalated issue further up the food chain to Engineering.


So here's where we are at:


I have a Mini M2 - it's Contacts' Lists are all intact and no duplication is happening.

iCloud (online) Contacts: Multiple duplicates. Some have two, some have many more. I can delete duplicates. Doing so immediately shows up in Contacts on a -

MacBook Air (Monterey) I have


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Duplicate Lists on iPhone / in iCloud

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