Need SymbolMT, Bold Font for PDFS

Then it appears they aren't embedding the font in their PDFs.

Unfortunately, it's not a free font. It's owned by MonoType (that's the MT part of the name). And it's not cheap.

I would contact Wells Fargo and tell them to create their PDFs correctly. The user shouldn't have to go digging after fonts almost no one has on their system.

Chris, You were seeing this issue in 12/2023 and I didn't start seeing it until 03/2024.

Could anyone having this issue please one a case with Wells Fargo.

-and/or- piggyback on my case number it they will let you.

Enterprise Complaints Management Office

Wells Fargo case number: 06202405304246470

This looks to be a back end issue with Wells Fargo.

Since there's a difference with the dates I would suspect that Wells Fargo didn't change the font set.

My guess would be that they have VMs that have different instruction sets as far as what fonts to use.

But they have not been helpful...

Wells Fargo call #1

Wells Fargo eMail Reply:

"We confirm that your operating system on your computer is not recommended as a supported browser."

They then went on to provide a list of supported browsers.

Wells Fargo call #2

I made it clear that I was downloading the statements and opening them in Adobe Acrobat Reader DC.

I made the Acrobat error clear:

“Cannot find or create the font ‘SymbolMT,Bold’. Some characters may not display or print correctly.”

Wells Fargo eMail Reply:

"We have reviewed your account activity since our prior response and our decision remains the same."

What I'm seeing:

Wells Fargo Everyday Checking Statement February 2024 and before use these fonts:

Helvetica

Helvetica-Bold

Helvetica-Bold Oblique

Helvetica-Oblique

T1 - I’m not sure about this font. It could be a custom font for Wells Fargo.

Times-Roman (Embedded Subset)

ZapfDingbats

Wells Fargo Everyday Checking Statement 03/24, 04/24 & 05/24 use these fonts:

Helvetica

Helvetica-Bold

MyriadPro-Black

MyriadPro-Bold

MyriadPro-BoldIt

MyriadPro-It

MyriadPro-Regular

SymbolMT,Bold - This font is the problem.

ZapfDingbatsITCbyBT-Regular

Then without even the slightest bit of doubt, Wells Fargo is being run by idiots. It doesn't matter what OS, or browser a person is using. Neither can have any effect on a downloaded PDF.

They aren't embedding SymbolMT Bold. Only they can fix it.

Though just to throw this out, there may not actually be a problem. If you can see all text you expect in the PDF, then the problem would be something like there's one space character in the entire PDF that was placed with SymbolMT. You don't need to see it, but Acrobat flags it since the PDF calls for the use of a font that's missing.

Chris Winkler1 wrote: it says that font is missing and I have to dismiss it.

If you are not doing so already, try opening the pdf with Adobe Reader instead of Preview (just in case it's a glitch in the Apple app)

Not clear enough.

Are you saying the PDF is properly displaying SymbolMT Bold, despite the font not being on your Mac?

If so, there's nothing unusual about that. The font would be embedded in the PDF itself so your system doesn't need it for the PDF to display as intended.

I'm having same exact issue with Wells Fargo PDFs. Like original poster, it was never an issue before. Just started Jan 2024. Nothing has changed on my computer and it's only WF PDFs.

Edit: Preview worked! Acrobat does not. Thanks.

For sure something is being swapped out. ZapfDingbats doesn't even have a division symbol in it.

Try copying just the division symbol and pasting it into TextEdit. Highlight the pasted symbol if necessary. If TextEdit tells you it's Helvetica, then it's defaulting to that font because the font it's supposed to be is missing. Otherwise, it will have the correct name as the current active font.

I don't believe there is a SymbolMT bold font and this may be someone using the faux Microsoft Word bolding effect for a font that was never physically installed on the originating computer.

I wonder if opening the WF PDF with MS Word 16.86 would in the process of converting it to a Word document, simply ignore the Symbol MT bold reference… and then it could be saved as PDF again in proper form.

Just a consideration…

I wouldn’t want to provide bank statements that error on opening for use in a legal action.

I wonder what an attorneys take would be on sending these statements to the opposing counsel.

Possibly. It would certainly be worth a try.

I wish I could view one of these in Master PDF Editor so I could (maybe) locate where this font is being used.

My guess is ZapfDingbats was swapped out for ZapfDingbatsITCbyBT-Regular. But SymbolMT,Bold is being used instead of ZapfDingbats or ZapfDingbatsITCbyBT-Regular.