My account has been disabled due to too many failures to pay attempts ? Can I get my account back please?

My account has been disabled for too many attempts

on trying to make a purchase and having it fail .

can I have my account back ?

iPhone 6s

Posted on Dec 27, 2023 4:25 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 27, 2023 7:23 PM

It would help to know the exact error message. My guess…


With reference to the support article If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support , you must contact Apple for help if you see that message or one saying "You cannot login because your account has been locked".


This is not something you can fix yourself. Use this link provided by Apple in If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support to be taken directly to the people at Apple helping with this ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362


or for telephone contacts refer to: Contact Apple for support and service - Apple Support


2 replies
Question marked as Top-ranking reply

Dec 27, 2023 7:23 PM in response to EDS29

It would help to know the exact error message. My guess…


With reference to the support article If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support , you must contact Apple for help if you see that message or one saying "You cannot login because your account has been locked".


This is not something you can fix yourself. Use this link provided by Apple in If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support to be taken directly to the people at Apple helping with this ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362


or for telephone contacts refer to: Contact Apple for support and service - Apple Support


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My account has been disabled due to too many failures to pay attempts ? Can I get my account back please?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.