Synching Glitch

Question

Synching Glitch

Equipment: iPhone 15 Pro Max (iOS 17.2.1) and iMac M3 (macOS 14.2.1)

Problem: When synching iPhone to the iMac, the synchronization gets stuck at Step 3: Preparing to Sync. It will go no further, even after as long as 30 minutes. Then, after cancelling the sync, the synchronization gets stuck on Cancelling Sync and won't eject the iPhone. After 30 minutes, more or less, and still stuck on Cancelling Sync, I have to manually disconnect the iPhone. Only after all that proceeded, if I then, reconnect the iPhone to the iMac, the synchronization cycle will complete itself. This is a lot of trouble and time. Is anyone else having the same problem or has anyone else found a solution to this problem?

iPhone 15 Pro Max

Posted on Dec 28, 2023 10:15 AM

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Answer 1

Top-ranking reply

6x6

Level 7

20,031 points

Feb 14, 2024 11:43 AM in response to wesfromsanfrancisco

Since macOS 14.3.1 and iOs 17.3.1, the sync works without any intervention but it seems to hang for about 5 minutes before showing any progress. I just let my iPhone plugged in to the Mac and 10 minutes later the sync is done without my doing anything.

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Answer 2

6x6

Level 7

20,031 points

Dec 28, 2023 10:37 AM in response to wesfromsanfrancisco

This is a known issue that I’m also experiencing. Unplugging and re-plugging also does the trick for me. My guess is that we’ll have to wait for an update of macOS or iOS (or both) to see this issue resolved.

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Answer 3

Feb 14, 2024 11:31 AM in response to 6x6

I did appreciate your response in December. It is still an issue for me. How about you? Despite all the recent updates, only once in the past two months have I not had to disconnect and reconnect to complete a sync. I don't sync everyday, but almost everyday. It is inconvenient and aggravating. I have to say, I'm surprised others don't seem to have this issue. I'm also surprised it hasn't been addressed yet with an update.

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Synching Glitch

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