Cannot sync iPhone 6 to Macbook Air M1

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Level 1

4 points

Cannot sync iPhone 6 to Macbook Air M1

I am trying to sync my iPhone 6 to a Macbook Air M1. It has synced a few times but it is intermittent and recently it simply does not sync. The iPhone 6 appears in Finder named correctly but the window just shows "Loading" with the rotating 'hourglass' symbol forever. I have tried the following:

Cleaning socket in iPhone
Both USB-C ports on the Macbook
A new USB-C to Lightning cable
Resetting privacy options on iPhone 6
Ensuring iPhone 6 and Macbook OSes are up-to-date

Nothing seems to work. Any help appreciated.

MacBook Air (M1, 2020)

Posted on Jun 15, 2023 2:22 AM

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Answer 1

Best reply

ProustGiulio

Level 10

208,193 points

Jun 15, 2023 2:28 AM in response to 806cat

If you already tried (to no avail) ALL the steps provided in this support article:--> If your computer doesn't recognize your iPhone or iPad , I suggest that you contact Apple Support directly, using this link:--> Contact Apple for support and service

Regards and best of luck.

Giulio

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Answer 2

806cat Author

Level 1

4 points

Jun 20, 2023 4:23 AM in response to 806cat

I thought the MacBook Air was up-to-date as it was set to have automatic updates, however it turns out if was still on Big Sur. I have now upgraded to Ventura and it seems to be working OK now.

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Answer 3

ProustGiulio

Level 10

208,193 points

Jun 20, 2023 4:40 AM in response to 806cat

Glad you could work it out :)

Giulio

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Cannot sync iPhone 6 to Macbook Air M1

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