Cannot Verify Payment Information. Contact Apple Support for more information.

Yesterday, I bought some items at the store, but suddenly it displayed an error message "Cannot Verify Payment Information. Contact Apple Support for more information." I tried everything I could find online, including articles posted here and followed them, but it didn't help. I double-checked my bank card multiple times, and it's fine, I can still use the card for other purchases. I even tried removing and re-adding the card, but the store won't let me add it again because of the "Cannot Verify Payment Information. Contact Apple Support for more information" message.

Please help

iPhone 8

Posted on Dec 28, 2023 11:04 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 28, 2023 11:07 AM

This is primarily a user-to-user support forum; other Apple users like you.

See the following for ways to contact Apple Support: Contact - Official Apple Support


59 replies

Jan 20, 2024 5:16 PM in response to Ganorth

Yesterday, I bought some items at the store, but suddenly it displayed an error message "Cannot Verify Payment Information. Contact Apple Support for more information." I tried everything I could find online, including articles posted here and followed them, but it didn't help. I double-checked my bank card multiple times, and it's fine, I can still use the card for other purchases. I even tried removing and re-adding the card, but the store won't let me add it again because of the "Cannot Verify Payment Information. Contact Apple Support for more information" message.

Please help

Mar 3, 2024 5:09 AM in response to Ganorth

I am struggling with the same thing and I know I’m not the only one that is having this problem. My friends and family are.

I haven’t had any issues with confirming my payment details and I have always been an Apple customer. Now all of a sudden it won’t verify and it failed. Have tried adding my pay pal and have done everything I could think off like removing and reading and still nothing. It is annoying me bad because I can’t download apps that I need to use for my study and work.

There is an issue, i believe there is a software faulty or something and it needs to be solved. I’m ready to pull the pin with apple and try something else so I can download apps again

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Cannot Verify Payment Information. Contact Apple Support for more information.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.