Using Apple Mail as third party. Since Comcast required password change this has been happening
iMac 24″, macOS 14.1
Since Comcast required password change this has been happening
Search for your email account in Keychain Access and delete any entries you find for your Comcast account. Open Mail and enter the password.
When they required a password change, did they also require you authenticate their SMTP server? If so, you need to add a username and password to the SMTP configuration.
Since Comcast required password change this has been happening
Search for your email account in Keychain Access and delete any entries you find for your Comcast account. Open Mail and enter the password.
When they required a password change, did they also require you authenticate their SMTP server? If so, you need to add a username and password to the SMTP configuration.
Uncheck Automatically Manage Connection Settings under the Outgoing Server and set the port to 587 if it is not.
Xfinity says it accepts either 465 or 587, so I would try the other.
HI Barney,
Well, I finally called Apple and found that when I changed my Comcast PW I evidently created a second account. Apple discovered that and we eliminated one Comcast account. By the way, my new port is now 587, so your suggestion was a good one. Thank you for helping me. It's people like you who help others that make up the fabric of this great country, and I so appreciate you.
Hal Luhn
Select Connection Doctor from the Window menu in Mail.
Does it show a green light for the Comcast SMTP server?
If not, Click the Show Detail and Check Again buttons. Don't copy and paste anything in as there could be sensitive information in there.
Look for the section that starts with INITIATING CONNECTION to smtp.comcast.net
It should then be followed with a CONNECTED entry. Are there any errors there?
This page shows the Mail settings for Xfinity. Scroll down to the Mac (Apple) Mail settings. Does yours look like that.
https://www.xfinity.com/support/articles/update-your-xfinity-email-settings
PhotosProblems wrote:
Using Apple Mail as third party. Since Comcast required password change this has been happening
Have you contacted Comcast support.
Thanks Barney for your response. I did look there but I'm not very computer savvy and I didn't know what to look for there. I should add that when I go to my mail accounts and see the servers for Comcast, iCloud, google, and Pop, it has a green light on the Pop server, but shows that Comcast is "offline". I don't know how to get Comcast online again. Today I received my email normally, but when I send an email, I get a message that I can't use Comcast server, choose another one. I choose one at the bottom and my mail then is sent! I go through this every time. I appreciate your trying to help an old guy who feels technology is passing him by!
Thanks Barney,
So I did what you said and I think it is pointing to my port number of 465 not being accepted. I'm not smart enough to tell really. Below is what connection doc shows. My Comcast smtp is red. I went several other places I had never been, but I didn't change anything. Comcast does not allow phone calls in support any longer or I just can't find it on their web site. I may have to call Apple and see if they can see my computer and maybe guide me. You've been a real help, and I think we are getting closer. I'm glad you are interested in helping me.
Hal
cannot get a hold of a real person. Everything is bot or FAQ's. Thank you for asking.
Hi Barney, Thanks for sticking with me. Here's what mine looks like.
Can receive email but can't send email. Using Apple Mail as third party. Since Comcast required password change this has been happening
