iPad black screen

my ipad was functioning properly yesterday and suddenly while i was watching YouTube it displayed a black screen(when on) for around 30 minutes then it went back to normal for around 10 minutes and displayed the black screen again it did this for three times before it just displays a black screen I’ve tried force reset and even restoring the iPad but nothing seems to work it also still has sounds

iPad Pro, iPadOS 15

Posted on Dec 28, 2023 11:03 PM

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Question marked as Top-ranking reply

Posted on Dec 30, 2023 1:18 AM

If you, as said, already tried (to no avail) a forced restart of your device using these instructions: Put it on charge for at least half an hour, then, keeping it plugged in, use these gestures:

  • On an iPad with a Home button: Press and hold the top (power) button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: in rapid sequence, press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the power button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).


but the issue persists, it could be a hardware (battery? screen? other internal component?) failure, and I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region . After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

3 replies
Question marked as Top-ranking reply

Dec 30, 2023 1:18 AM in response to IAMGOOD2403

If you, as said, already tried (to no avail) a forced restart of your device using these instructions: Put it on charge for at least half an hour, then, keeping it plugged in, use these gestures:

  • On an iPad with a Home button: Press and hold the top (power) button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: in rapid sequence, press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the power button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).


but the issue persists, it could be a hardware (battery? screen? other internal component?) failure, and I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region . After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

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iPad black screen

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