Apple changed my trade in value from $375 to $0. The email I received with this news simply had a Reject or Accept button. This is the first time this has happened in four or five trade in's. Does anyone know how to reach Apple's Trade In Unit/Department/person? Thank you, Robert. (Apple customer since 1984)
I see constant complaints very similar to yours on these discussion forums. And, in fact, the same thing happened to me earlier this year.
Am I correct in assuming you appraised your trade in honestly, and that there was nothing wrong with it when you sent it in? (This was the case with mine).
What I did was to Reject the "updated" trade in value and had my 2016 MBP returned to me. Upon getting the returned Mac back I took it to the Apple Store, as the third party company Apple uses for trade ins said my display was damaged and my trade in was worth $0. The Apple Store tech checked it out, and mentioned they rarely see a 7 year old Mac in pristine condition like mine was. I was given an Apple gift card for a larger amount than my original trade in value, so I was happy. You might try this if Apple Support doesn't help you.
I see constant complaints very similar to yours on these discussion forums. And, in fact, the same thing happened to me earlier this year.
Am I correct in assuming you appraised your trade in honestly, and that there was nothing wrong with it when you sent it in? (This was the case with mine).
What I did was to Reject the "updated" trade in value and had my 2016 MBP returned to me. Upon getting the returned Mac back I took it to the Apple Store, as the third party company Apple uses for trade ins said my display was damaged and my trade in was worth $0. The Apple Store tech checked it out, and mentioned they rarely see a 7 year old Mac in pristine condition like mine was. I was given an Apple gift card for a larger amount than my original trade in value, so I was happy. You might try this if Apple Support doesn't help you.
Glad to help. Please let us know if/how you were able to resolve this after speaking to Apple Support and/or visiting the Apple Store.
Hey Thanks Mike, I'll give it a try. Yup my iMac 27" late 2019 model was in perfect factory condition when I sent it in with the exception that I had bumped the memory up to 40 GB from OWC. The only reason I traded it in was I was afraid Apple would put it on the non-upgradeable list soon! Thanx, Robert
Trade in
