Can’t connect to Apple Music

I bought a HomePod mini for my wife for Christmas.

I have had nothing but problems connecting to Apple Music through family sharing,

both my daughters and I can connect whilst my wife can’t we cannot ask Siri to play any music it just tries to play from a library rather than searching for the song

but my daughters and I can play any music through the Apple Music app and connect through AirPlay.

I have now spent countless hours on this issue trawling through the internet trying to resolve this issue I am at a loss

I feel like cancelling Apple Music and taking the HomePod back

because as it stands I might as well have a standard Bluetooth speaker.

Please help…