I can’t get back to apps and data screen to set up new phone with iCloud backup

I was trying to set up a new phone from and old phone and it glitched. Verizon finally got the new phone activated but had me skip all the transfer process to do so. Now I can figure out how to get all the old phone data transferred to the new one.


iPhone 15 Pro

Posted on Dec 31, 2023 6:09 PM

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Question marked as Top-ranking reply

Posted on Dec 31, 2023 6:19 PM

You need to erase the new iPhone to start over. See the following from Use iCloud to transfer data from your previous iOS or iPadOS device to your new iPhone, iPad, or iPod touch - Apple Support


Turn on your new device. A "Hello" screen should appear. If you've already set up your new device, you need to erase it before you can use these steps.* 


* To erase your device that's using iOS or iPadOS 15 or later, tap Settings > General > Transfer or Reset [Device] > Erase All Content and Settings. On iOS or iPadOS 14 or earlier, tap Settings > General > Reset > Erase All Content and Settings. This erases all data on your device. After you erase it, your device restarts and the "Hello" screen appears. 

1 reply
Question marked as Top-ranking reply

Dec 31, 2023 6:19 PM in response to Crust69

You need to erase the new iPhone to start over. See the following from Use iCloud to transfer data from your previous iOS or iPadOS device to your new iPhone, iPad, or iPod touch - Apple Support


Turn on your new device. A "Hello" screen should appear. If you've already set up your new device, you need to erase it before you can use these steps.* 


* To erase your device that's using iOS or iPadOS 15 or later, tap Settings > General > Transfer or Reset [Device] > Erase All Content and Settings. On iOS or iPadOS 14 or earlier, tap Settings > General > Reset > Erase All Content and Settings. This erases all data on your device. After you erase it, your device restarts and the "Hello" screen appears. 

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I can’t get back to apps and data screen to set up new phone with iCloud backup

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