I cant remove payment method nor can i add a new one nor can i change my address. How can i get this sorted please ?

I am trying to download and update app and it says that i need to update my payment but it doesnt allow me to remove nor add a new card and it also says i have a pending payment on a subscription however all my subscriptions are expired. Please help.

iPhone 14 Pro Max, iOS 17

Posted on Jan 1, 2024 8:46 AM

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Posted on Jan 1, 2024 4:35 PM

Only Apple Support has access to your account to see what may be the issue.


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M1 Mac mini, macOS 14.2;  Watch, series 7 GPS/cellular, watchOS 10.2; iPad Pro 2nd Gen, iPadOS 16.7.3; iPhone 12 Pro, iOS 17.2; TV 4th Gen, tvOS 17.2; HomePods, audioOS 17.2 and Airport Express w/ Airplay 2

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Question marked as Top-ranking reply

Jan 1, 2024 4:35 PM in response to shenelle209

Only Apple Support has access to your account to see what may be the issue.


Worldwide Apple Support -

Contact Apple for support and service - Apple Support


M1 Mac mini, macOS 14.2;  Watch, series 7 GPS/cellular, watchOS 10.2; iPad Pro 2nd Gen, iPadOS 16.7.3; iPhone 12 Pro, iOS 17.2; TV 4th Gen, tvOS 17.2; HomePods, audioOS 17.2 and Airport Express w/ Airplay 2

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I cant remove payment method nor can i add a new one nor can i change my address. How can i get this sorted please ?

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