GCN plus subscription through Apple ID not yet refunded

After going to Apple - Report a problem - and requesting a refund they agreed to make one pro rata.

it’s not automatic!

start here.

https://reportaproblem.apple.com/?s=7

Ending a service early typically does not cancel a subscription nor refund the subscription price. Rather, the subscription remains active through the end of the subscription. You can request a refund at reportaproblem.apple.com, but such refunds are not automatic.

Apple say they will only refund me from the date I requested a refund. There are 2 issues with this, first I shouldn’t have had to request a refund as the subscription ended, second the refund should apply from the date the service ended, not when I realised I was going to have to request it. So far basically Apple have just said that is how it is and there is nothing they can do. It’s not much money but it’s now a point of principle.

Hi, thanks for reaching out to Apple Support Community.

You may need to make a refund request through https://reportaproblem.apple.com. If you are unable to request a refund this way, I would recommend contacting Apple Support at https://getsupport.apple.com or through the Apple Support app.

Have a great day and a great 2024!

Unfortunately, Apple does not really have a ton of control over this situation, as the subscription revenue would've already been paid out by the developer. If this sort of situation occurs, it is typically the developer's responsibility to take care of the situation, not Apple's.

Also, payments are typically only eligible for a refund through Apple within 90 days of purchase. After that, it's honestly up to the developer at that point, as Apple does not have much control after that point.

Sorry to hear you are in this situation. Try contacting Apple Support, but otherwise you may be out of luck.

If that's what they told you, then they were misinformed. Apple is no longer responsible for Apple ID purchases longer than 90 days after the billing date. In an extreme case, you could technically file a lawsuit against GNC, but I wouldn't recommend that. This happens very often with developers not understanding the terms of subscriptions and purchases through the App Store.

I have the same problem. I ended up downloading the Apple Support app and calling. I was told that they would process the refund within 48 hours and the refund can take up to 30 days (from when I made the request.)

I'm very unimpressed with Warner Bros. Good luck!

Correct. As the service was terminated it should be incumbent on the provider to refund purchases if applicable. Apple is handling billing and you can make a request through Apple, but Apple would have no control over whether a business remains a going concern. Your issue is ultimately with GCN or its owner.

I downloaded the apple support app and reported this as a problem twice a week ago. No action was taken by Apple. After finding the apple support telephone number and calling them yesterday, I am getting a partial payback (just now confirmed today)

GCN should have refunded or should have communicated a way to get a refund right away, so they are the villains in this story. The longer you wait for your refund the less you get.

I do not know if its out of obligation or out of kindness, but Apple refunded me after I reported a problem and was able to make a call back appointment.

Keep pushing, be persistant, stay nice. Find a real person to talk to.

Regards, A

Same problem here…. I received yet another email from GCN support this morning - they’re still claiming it’s an Apple problem….

Copy / paste from the latest email:

I'm sorry for the trouble that has been caused. I realize that this situation is difficult, I would feel the same if this happened to me. 

We’re very sorry to hear you’re having an issue with your refund. If your subscription is billed through Apple, then Apple is responsible for issuing the refund. Refunds may take up to 6-8 weeks plus additional time to be processed by the payment provider used for your subscription. We are working with Apple to expedite as much as possible. 

I request you to please wait while Apple is processing the refund.

So very frustrating! Seems like they’re hoping we’ll all just forget about it and they can keep our money…

I have had the GCN+ subscription who is supposed to refund me for the 10 months i have paid for but not been able to see becuuse it was closed down

Yearly Subscription Package

GCN

Yearly

349,00 kr

I have tried this but the GCN+ does not show up after I select ‘request a refund’

you czn do it with report a problem. Or just call them