You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 15 Pro Camera glitch (green area) when using Ultra wide lens in low light environment

Hi all,


I have recently bought iPhone 15 Pro and observing really bad bug (either software or hardware) when using the Camera in Ultra Wide lens and also in low light environment.

I had previosuly iPhone 13 Pro and never had this problem before ...


About the bug:

  • only happening when using the 0.5 camera and in a club, where the light may not be strong.
  • A green area would appear and the actual footage would be in one corner (attaching screenshots and video)
  • When zooming in and switching the lens, the bug would dissappear
  • Not all of the videos are like that. Not sure when and why this happens
  • When looking at the footage, it is not static but it moves. Like it is trying to stabilize it



Video here: https://www.dropbox.com/scl/fi/uxyqx3vmdjzct9bocqrux/Video-31.12.23-23-19-57.mov?rlkey=92btjxizthp9gwjenyrymop2i&dl=0


Solutions attempted:

  • I have tried to force Restart my phone
  • I have Rest all settings
  • Turned off Enhanced Stabilisation
  • Turned off Action Mode Lowe Light
  • Turned off Lens Correction
  • Switched video resolution to 1080 instead of 4k


None of these seems to be fixing the issue and still occurs...


I have managed to find just this information about the same problem - https://www.reddit.com/r/iphone/comments/173hr5t/green_bar_camera_problem_with_15_pro_max/

But overall, there is not much reported about this issue.



I am really frustrated with this problem. The main reason for buying the new iPhone is to use the camera for my gigs and this is the result?

Should it be a hardware or software problem, it definitely needs attention from Apple!


I really hope this message will gett attention from their support team.

iPhone 15 Pro, iOS 17

Posted on Jan 3, 2024 7:03 AM

Reply
5 replies

Jan 4, 2024 6:50 AM in response to peterpavlov_

peterpavlov_ wrote:

Thanks Mrokircredsz,
apologies for the dumb question but how can I really contact Apple? The only way I managed to find is via a phone call and this forum.

If you want support from Apple on the issue, you can start with the Support link at the bottom left of every page of these forums.


If you want to leave feedback for Apple, use the feedback page:


Product Feedback - Apple

iPhone 15 Pro Camera glitch (green area) when using Ultra wide lens in low light environment

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.