The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
Hi everyone, my young daughter has received an apple ipad at xmas from her grandparents but it was given to them as a family member unfortunately had passed away, The issue is we don’t have the Apple ID and password to unlock the ipad. We are just wondering if Apple could unlock it without the information? Even if we have to pay I’d rather do that than deem it being useless as it seems a waste.
many thanks
Stuart Martin
iPad Pro (2nd generation)
You may wish to start with this link:
How to request access to a deceased family member's Apple account - Apple Support
You may wish to start with this link:
How to request access to a deceased family member's Apple account - Apple Support
Unlocking IPad without ID and password
