Macbook pro startup with 'encountered an error- press any key' and now my screen is totally black

Savon777 wrote:

I am a brand new Mac user. My computer has been fine for weeks, but 3 day ago I was moving my mouse around in the screen saver controls are; when my screen suddenly went black. Ever sine then I have never been able to boot up with a normal screen. I saw a 'Your Computer encountered an exception error and was shut dowh, etc.. please hit any key'. I did this but nothing has changed. I now my mac is running but the screen stays either totally black or will eboot with a murky dark gray green with baely any light in the screen. Please help.

you do not say what exact Mac is this...?

brand new mac user, is this a brand new Mac? Take it back and exchange for one that works as expected out of the box.

you have a limited 14 days for an exchange or refund for any reason—see Returns & Refunds Order status

Only items that have been purchased directly from Apple, either online or at an Apple Retail Store

Returns & Refunds - Shopping Help - Apple

You have a hardware issue—

In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"

Genius Bar Reservation and Apple Support Options - Apple

Outside the USA

Contact Apple for support and service - Apple Support

Get your mac repaired and how much will it cost

Mac Repair & Service - Apple Support