MacBook Pro crashes and "Support.apple.com/mac/startup" appears on black screen.

Julia-94 wrote:

Hello,

since a month my MacBook crashed and the following message appear on the black screen:

Support.apple.com/mac/startup

I tried all the recommendations they listed on the website, first aid Utility disk, reinstall Mac OS, ….

still not working. Can you please help ?

thanks

Take it in—

In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"

Genius Bar Reservation and Apple Support Options - Apple

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Contact Apple for support and service - Apple Support

Local USA—

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Around the World—

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