Emptying Trash Can on my iMac with macOS Sonoma.

Does it remain in there when emptying the trash after starting up in Safe Mode and the Mac is connected to WiFi?

Start up your Mac in safe mode - Apple Support

Are there any files in the folder that are in use by another application?

Is the folder empty?

Can you download the folder by clicking the iCloud link, then trashing?

Do you have the option to Put Back when right clicking on the folder?

Does the folder appear when signing into the iCloud website and viewing files? And can you delete it from there?

I suggest 2 things on your Mac.

• Go to  > System Settings > General > Login Items. Are there apps in the "Allow in Background" section that is related to Overdrive/Techno.
• Use EtreCheck and post the report here using the Additional Text option. This is a free program developed by a fellow user here and provides a snapshot of what gets loaded on startup without provided any personal details.

Using EtreCheck - Apple Community

If you have an iPhone/iPad with the same Apple ID, check at Settings > General > Background App Refresh, and see if there are any Overdrive/Techno apps there.

One more thing to check. Go to  > System Settings > [name on top] > iCloud > Show More Apps, to see if there are any apps in there related to the Techno/Overdrive app.

Do you have that Overdrive software on any of your devices that is set to sync with your iCloud Drive? It seems that the folder is being used somewhere preventing it from being deleted.

hmsmoliar wrote:

I have the same exact problem. I am attaching the report from Etre Check.

Thanks

H

<Etre Check report..log>

What are the name of the folders and have you tried to delete after a Safe Boot?

Start up your Mac in safe mode - Apple Support

You can expect problems caused by these files:

• CleanMyMac
• SpyBuster
• Avast Antivirus
• Sophos
• Cloak

These belong to the group of software that is not recommended to be installed. You can search for CleanMyMac (and others) by clicking the Search tab on the top of the screen for the many issues other users have experienced. In order to successfully resolve the issue, it is best to eliminate all software that is known to cause problems. Here is a list of the group of software that are not recommended:

• Cleaners
• Optimizers
• Anti-Virus
• VPN - Unless used for the specific purpose to "tunnel" into a work environment for remote management. There is also an exceptions if used in a country that restricts access to outside networks. It is not a security solution and if used for that purpose, you should delete it.

Once those files are removed, it will be much easier to track down any other conflicts or permissions that are preventing the folders from being deleted. It is likely some files have been migrated over from previous OS versions and no longer work correctly.

You have sophos, avast... plus more stuff from the makers of cleanmymac: "spybuster";

you have little snitch; plus something by the name of "cloakproxyd"...

You seem to have installed bits and pieces of any putative "security" software available.

Of all those, the only one worthy of consideration is malwarebytes, and even this should not be running permanently in the background, but only run manually from time to time, if need be.

I have tried Safe Boot and the rest of your suggestions above. The only one of these that I have is Clean My Mac. I will attempt to uninstall it and see if that fixes things.

Also, these folders are in iCloud and when I have tried to remove them from there they keep coming back.

I have the same exact problem. I am attaching the report from Etre Check.

Thanks

H

I have the exact same issue but no Overdrive or Techno.

I will add the EtreCheck report.

Thanks

H