AirTag says it’s still connected to removed AppleID

Hey there!

I got an AirTag from my mother, which she used for short time before. She gave it to me and removed this AirTag from her AppleID on her iPhone (and all devices connected to her AppleID).

The AirTag still tells me that it‘s connected to a different AppleID. I even tried to reset it (Battery 5 times out and in again) but it still tells me the same problem when I want to connect it to my iPhone. What can I do?

Posted on Jan 5, 2024 2:25 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 5, 2024 7:43 PM

She would remove this AirTag from the Items tab (not the Devices) tab on the Find My app on her phone.


I suggest that you provide the tag back to her, and then, have her double-check that she removed it from her Apple ID properly by reviewing this article: Remove an AirTag or other item from Find My on iPhone - Apple Support

Similar questions

1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

AirTag says it’s still connected to removed AppleID

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.