I cannot scan my face in Face ID. I have accidentally reset my Face ID and now it is not letting me do it again.
iPhone 11, iOS 17
iPhone 11, iOS 17
If you're sure that nothing (case/cover, screen protector, dirt) interferes with your front camera (remove any obstacles, if present), disable Low Power mode, restart your iPhone and see this support article:--> If Face ID isn't working on your iPhone or iPad Pro and/or this one:--> If an alert says Face ID has been disabled on your iPhone or iPad Pro
If the issue persists, after performing all the steps provided in the above support articles, contact Apple Support directly, using this specific link:--> https://getsupport.apple.com/?caller=kbase&SG=SG003&category_id=SC0999&symptom_id=23303 , or make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region. After checking it out, they'll give you all the available options.
Regards
Giulio
If you're sure that nothing (case/cover, screen protector, dirt) interferes with your front camera (remove any obstacles, if present), disable Low Power mode, restart your iPhone and see this support article:--> If Face ID isn't working on your iPhone or iPad Pro and/or this one:--> If an alert says Face ID has been disabled on your iPhone or iPad Pro
If the issue persists, after performing all the steps provided in the above support articles, contact Apple Support directly, using this specific link:--> https://getsupport.apple.com/?caller=kbase&SG=SG003&category_id=SC0999&symptom_id=23303 , or make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region. After checking it out, they'll give you all the available options.
Regards
Giulio
I cannot scan my face in Face ID. I have accidentally reset my Face ID and now it is not letting me do it again.