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I cannot scan my face in Face ID. I have accidentally reset my Face ID and now it is not letting me do it again.

iPhone 11, iOS 17

Posted on Jan 6, 2024 1:00 AM

Top-ranking reply

ProustGiulio

Level 10

212,386 points

Posted on Jan 6, 2024 1:18 AM

If you're sure that nothing (case/cover, screen protector, dirt) interferes with your front camera (remove any obstacles, if present), disable Low Power mode, restart your iPhone and see this support article:--> If Face ID isn't working on your iPhone or iPad Pro and/or this one:--> If an alert says Face ID has been disabled on your iPhone or iPad Pro

If the issue persists, after performing all the steps provided in the above support articles, contact Apple Support directly, using this specific link:--> https://getsupport.apple.com/?caller=kbase&SG=SG003&category_id=SC0999&symptom_id=23303 , or make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region. After checking it out, they'll give you all the available options.

Regards

Giulio

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I cannot scan my face in Face ID. I have accidentally reset my Face ID and now it is not letting me do it again.

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