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Puppers92 Author

Level 1

4 points

Face ID not scanning during reset on iPhone

I’m trying to reset my Face ID and when I get there to scan my face it doesn’t scan

[Re-Titled by Moderator]

Original Title: Face ID issues

iPhone 14, iOS 18

Posted on Oct 9, 2025 8:21 AM

Top-ranking reply

MrHoffman

Level 10

169,243 points

Posted on Oct 9, 2025 8:42 AM

Puppers92 wrote:

I’m trying to reset my Face ID and when I get there to scan my face it doesn’t scan

Clean the display, and remove any screen-protective film too, and try again.

If you are following:

If Face ID isn't working on your iPhone or iPad Pro - Apple Support

and that is not working, then the Face ID hardware has probably failed. Contact Apple Support.

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Face ID not scanning during reset on iPhone

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