Face ID not scanning during reset on iPhone

I’m trying to reset my Face ID and when I get there to scan my face it doesn’t scan


[Re-Titled by Moderator]

Original Title: Face ID issues

iPhone 14, iOS 18

Posted on Oct 9, 2025 8:21 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 9, 2025 8:42 AM

Puppers92 wrote:

I’m trying to reset my Face ID and when I get there to scan my face it doesn’t scan


Clean the display, and remove any screen-protective film too, and try again.


If you are following:

and that is not working, then the Face ID hardware has probably failed. Contact Apple Support.

2 replies
Question marked as Top-ranking reply

Oct 9, 2025 8:42 AM in response to Puppers92

Puppers92 wrote:

I’m trying to reset my Face ID and when I get there to scan my face it doesn’t scan


Clean the display, and remove any screen-protective film too, and try again.


If you are following:

and that is not working, then the Face ID hardware has probably failed. Contact Apple Support.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Face ID not scanning during reset on iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.