face ID is not working please can you help me

my phone is updated and still face ID is not working please help me

iPhone XS Max, iOS 17

Posted on Jan 6, 2024 10:17 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 6, 2024 10:20 PM

Try the instructions in the following guides to address the Face ID issues that you are having.


👉 If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

👉 If Face ID isn't working on your iPhone or iPad Pro - Apple Support

 

If the guides, above, do not help resolve the Face ID issues, then contact 👉 Official Apple SupportOR you can always get your iPhone examined at the Apple Store 👉 Genius Bar Reservation and Apple Support Options or at an Authorized Service Center for further diagnosis and a resolution.


Axel F.

1 reply
Question marked as Top-ranking reply

Jan 6, 2024 10:20 PM in response to yonatan99

Try the instructions in the following guides to address the Face ID issues that you are having.


👉 If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

👉 If Face ID isn't working on your iPhone or iPad Pro - Apple Support

 

If the guides, above, do not help resolve the Face ID issues, then contact 👉 Official Apple SupportOR you can always get your iPhone examined at the Apple Store 👉 Genius Bar Reservation and Apple Support Options or at an Authorized Service Center for further diagnosis and a resolution.


Axel F.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

face ID is not working please can you help me

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.