Apple Music Preview creates Windows 11 blue screen crash when opening

Hi,

I installed the Apple Music Preview app from Microsoft Store in early December 2023. Since then, I have been experiencing blue screen errors on my new machine, but I didn’t know the cause. It’s now 07/01/2024 and I have finally identified the problem: it’s the Apple Music Preview app on Windows 11. I just tested it and out of 10 times opening the app, the computer showed a blue screen 8 times. This is a serious issue because iTunes is not letting me listen to my music anymore. Also, this app hasn’t had any update since I installed it, which doesn’t make sense, because iTunes used to be updated regularly.

My Machine Specs:

OS - Windows 11 Pro with all the updates

CPU - I9 13900K

Motherboard - ASUS Prime Z790-P Wi-Fi Intel LGA 1700 ATX DDR5

GPU - MSI Nvidia RTX 4090

RAM -64GB of DDR5 6000MHZ - XPG RGB

Hard Drives - 2x 1TB Samsung 990 M2

Windows, Windows 10

Posted on Jan 7, 2024 4:31 AM

Top-ranking reply

TheBlackenMeals

Level 1

14 points

Posted on Apr 28, 2024 4:47 AM

Hey, y'all. I've been experiencing this issue for quite some time, and it's unfortunate that Apple hasn't released a software update to address it.

However, for NVIDIA users, a fix that I've found that works is messing with NVIDIA control panel program settings for Apple Music. It's in the Manage 3D settings > Program Settings, and in the drop-down select Apple Music, for me, it appears as "appleinc.applemusicwin_[bunch of characters and numbers] (Apple Music). From here, I turned off V-Sync, originally it's checked for "use the global setting." I also turned off other settings that were controlled by global settings and figured Apple Music doesn't need all that, haha. The fix works in that it doesn't cause BSOD, but I have to do this every time I boot up my PC to prevent the BSOD, which is a bit annoying. I hope this helps someone!

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Apple Music Preview creates Windows 11 blue screen crash when opening

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